U.S. Department of Commerce

American Community Survey

Frequently Asked Questions

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FAQ

Someone came to my home to interview me for the ACS. Is this legitimate?

If someone has contacted you about the American Community Survey and you would like to verify that the visit or phone call you received was legitimate, you may call your Census Regional office. You can find contact information for your Census Regional office at http://www.census.gov/regions/.

In order to collect the required American Community Survey (ACS) data, we use a multi-part strategy, including Internet, mail, telephone calls, and personal visits.

  • First, we send a letter to let you know your address has been selected for the ACS.
  • Then most respondents receive instructions to complete the ACS online. If the survey is not completed, we send you a replacement questionnaire in about two weeks.
  • If we still do not receive a completed survey, we may attempt to call you from one of our call centers. You may also receive a telephone call if you completed the survey, but clarification is needed on the information you provided.
  • If we cannot reach you by phone, we may send a Census interviewer to your address to complete the interview in person.

Interviewers may visit you or attempt to call you after normal business hours when it is more likely you will be at home.


(FAQ7407)

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